MARS is operated by Alif Retail Solutions Private Limited, Ballari, Karnataka.
Write to support@themarsapp.com and a person will read it. We aim to reply within 48 hours, and within 30 days for anything requiring a formal resolution.
When you write, it helps to include the mobile number registered to your account and, if something looks wrong in the app, the name of the shop or product.
Common questions
I didn't receive the OTP
The code arrives by SMS within a minute or so. If nothing comes:
- Check the number you entered, including the leading digit
- Make sure you have signal, and that SMS is not blocked for unknown senders
- Wait for the resend timer and request it once more
- If it still does not arrive, write to support@themarsapp.com with your number and we will look into it from our side
Can I buy something in the app?
No, and that is deliberate. MARS shows you what the shops near you have in stock so you can go and see it. There is no cart, no payment and no delivery — you buy from the shopkeeper, in the shop, the way you always have. See our Terms of Service, section 6.
How do I get directions to a shop?
Open the product or the shop, and tap for directions. You will also see the shop's opening hours for each day of the week.
Something in a listing is wrong
Prices, sizes and availability are set by each shop, not by us. If a listing looks wrong or a product is no longer available, tell us at support@themarsapp.com with the shop and product name and we will raise it with the retailer.
How do I delete my account?
In the app: Profile → Delete account. It takes effect immediately. If you no longer have the app installed, see Delete your MARS account for the full process and exactly what is removed.
For shop owners
How do I list my shop on MARS?
Write to support@themarsapp.com with your shop name, address and a contact number, and we will get you set up. Listing products is free, and MARS takes no commission — the customer pays you directly, in your shop.
How long does a listing take?
About two minutes per product: photograph it, set a price, add the details. It is visible to shoppers nearby straight away.
Can I take my shop off MARS?
Yes. Write to support@themarsapp.com and we will remove your shop from the app. Deleting your account from Profile → Delete account removes the shop and everything listed under it.
Grievance Officer
Under the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021:
- Name: Syeda Shaistha Tarannum
- Designation: Grievance Officer, Alif Retail Solutions Private Limited
- Email: support@themarsapp.com
- Postal address: 1st Floor, H.No. 1, Ward No. 25, TS No. 239/6, Infantry Road 3rd Cross, Cantonment, Surya Colony, Ballari, District Ballari, Karnataka 583104, India
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.